At Iconic Systems we believe that constant Research and Development
is key. The Information Technology sector is ever changing with
new legislation, new technology and new practices. Iconic has a
team of R+D professionals making sure that our systems stay at the
forefront, providing its customers with the best possible solution.
Recent technological advances include migrating to our cloud based
solutions and integrating GPRS data collection technology.
Flexibility is crucial. Software solutions can only deliver business
benefits if they are an exact fit to the needs of the organization.
eTRIM plus is fully scalable, allowing
clients to pick the modules that match their needs.
We ensure that client’s project continuity is an important
consideration in the successful delivery and support of your business
solution. This process begins pre-sale; reducing implementation
times and reducing the costs involved with project management.
The Project Team is experienced in Project Management adapting
Prince 2 methodology and has successfully implemented systems within
a wide range of organisations. This supportive unit manages all
aspects of the project including installation, training, consultancy
and technical support.
We offers an excellent level of support. All help desks are staffed
by employees with both technical and business expertise, and all
calls are logged on our support system, so that you are able to
track the progress of your calls. If your problem cannot be resolved
at the first point of contact, it can be escalated to members of
the Technical Team.